My Altro Smart lock is not responding through Altro Smart app

My Altro Smart lock is not responding through Altro Smart app

There could be reasons sometimes when the Altro Smart lock is not responding through Altro Smart app for any of the operations. It could mostly be due to poor WiFi or BLE connection. In such cases please make sure that the WiFi or BLE connectivity is up and running.

If there is no problem from the connectivity perspective, try to pair the Altro Smart lock with the Altro Smart app again. You can do this by Settings > Calibrate option.

Once you follow the calibrate process to pair the Altro Smart lock, most of the time, the issue will be resolved.

Even after calibration if the issue persists, you can try resetting the Altro Smart lock by pressing “A” at the back of the Altro Smart lock under the battery cover.

You can also try killing your Altro Smart app and relaunching it again.


    • Related Articles

    • Altro Smart Lock and Amazon Alexa Integration

      Altro Smart Lock can be integrated with Amazon Alexa. Follow the below steps- 1. Open Amazon Alexa App 2. Go to More 3. Click on Skills & Games 4. Search Altro Smart 5. Click on Enable Skill Start by saying ''Alexa, lock the main door'' ''Alexa, is ...

    • Altro Smart App Overview

      Altro Smart App is the complementing free application to communicate with Altro Smart lock. As soon as Altro Smart App is downloaded, it guides through the complete setup and guided installation steps to make sure using the App, user gains the full ...

    • I get 'No devices found' and/or 'Altro not found!' when I scan for Altro Smart Lock. What to do?

      Altro Smart Lock mobile application connects to your Altro Smart Lock device for device SETUP and other settings updates using Bluetooth. The mobile application scans for the smart lock and connects with it. In case no smart lock device is found ...

    • Locking and unlocking your Altro Smart Lock

      There are different ways to lock and unlock your Altro Smart lock: Access Code: The Altro Smart lock comes with an embedded smart touch keypad. The touch keypad comes live and gets illuminated when user long presses the doorbell button for more than ...

    • Altro Smart Lock Installation

      Important points: You should check the alignment of the latch, lock cylinder, and inside unit knob rotation in the installation process. These need to be in sync to rotate the knob in a correct manner. The outer unit lock cylinder tailpiece needs to ...