What do you do if your phone is lost?
If your phone has been lost or stolen and you feel your Altro Smart lock could be compromised, you can disable the Altro Smart lock access immediately from your lost phone by login into Altro Smart app from a different phone.
Download the Altro Smart app on a friend’s compatible smartphone
Log into your account
Operate your lock from your friend’s compatible smartphone
You will be automatically logged out from the phone you have lost
When you have possession of your phone again (or a new phone), simply log in again and access your Altro Smart lock
Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled.)
What if my phone is dead?
If your phone is dead, you can still operate your Altro Smart lock 2 ways: You can use the Physical Key provided with Altro Smart Lock to operate the lock. You can use your assigned Passcode for operating the lock. Simply long-press the doorbell ...
How to reset your lost password?
If you are having problem signing in because you are not able to remember your password, you can use “Forgot Password” link to create a new password. On the login screen, click on “Forgot Password” link. On “Forgot Password” screen, please enter your ...
How does Auto Unlock feature work?
Zero Touch Technology automatically unlocks your door! With your new Altro Smart Lock, the smart lock connects with your phone and can automatically unlock your door when you arrive, so you can go keyless. To enable Auto unlock, go to- Device ...
What if I want to change my Wi-Fi profile?
Go to setting from home page You will see ‘Wi-Fi settings’ option Click on "Tap here to use a different Wi-Fi network" From the Phone settings, you can use Wi-Fi profile you want to connect with.
Altro Smart Lock Overview
The Altro Smart is a keyless all-in-one video and audio enabled smart lock you can control from your smart phone. With the 1-way video and 2-way audio feature, you can see who is at your door and speak to them from anywhere. With built-in Wi-Fi, the ...