What do you do if your phone is lost?

What do you do if your phone is lost?

If your phone has been lost or stolen and you feel your Altro Smart lock could be compromised, you can disable the Altro Smart lock access immediately from your lost phone by login into Altro Smart app from a different phone.

 

  • Download the Altro Smart app on a friend’s compatible smartphone
  • Log into your account
  • Operate your lock from your friend’s compatible smartphone
  • You will be automatically logged out from the phone you have lost
  • When you have possession of your phone again (or a new phone), simply log in again and access your Altro Smart lock

 

Additional Suggestions

Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled.)

    • Related Articles

    • What if my phone is dead?

      If your phone is dead, you can still operate your Altro Smart lock 2 ways: You can use the Physical Key provided with Altro Smart Lock to operate the lock. You can use your assigned Passcode for operating the lock. Simply long-press the doorbell ...

    • How to reset your lost password?

      If you are having problem signing in because you are not able to remember your password, you can use “Forgot Password” link to create a new password. On the login screen, click on “Forgot Password” link. On “Forgot Password” screen, please enter your ...

    • What if I want to change my Wi-Fi profile?

      Go to setting from home page You will see ‘Wi-Fi settings’ option Click on "Tap here to use a different Wi-Fi network" From the Phone settings, you can use Wi-Fi profile you want to connect with.

    • Can I login to Altro Smart app in two different mobile phones at the same time?

      As a user you might wish to operate your Altro Smart lock from two or more different mobile phones at the same time using the same user profile. However due to security reasons, user is allowed to login and operate the Altro Smart lock only from one ...

    • How does Auto Unlock feature work?

      Zero Touch Technology automatically unlocks your door! With your new Altro Smart Lock, the smart lock connects with your phone and can automatically unlock your door when you arrive, so you can go keyless.  To enable Auto unlock, go to- Device ...