Latch does not rotate OR Latch rotates only when the key is inserted

Latch does not rotate OR Latch rotates only when the key is inserted

  1. You should check the alignment of the latch, lock cylinder, and inside unit knob rotation in the installation process. These need to be in sync to rotate the knob in a correct manner.
  2. The outer unit lock cylinder tailpiece needs to be rotated to extreme left/right (depending upon the door side) till it stops moving before mounting on the door. 
  3. After installation is completed, set up your lock using Altro mobile app. In case you are reinstalling the lock, calibrate your lock again from the lock settings option present in the mobile app. Calibration should be performed every time the lock is reinstalled to make sure proper functioning.
For more details, check installation instructions here.

    • Related Articles

    • How To Resolve Deadbolt Latch Alignment Issue

      ​ Also see- Altro Smart Lock Model X Door Preparation video: https://youtu.be/n7Lgop9bYgA

    • Altro Smart Key Features

      1-Way HD Video and 2-Way Audio – Real time communication with visitors through Altro Smart app ​Motion Detection – Altro Smart streams live video of all activity outside your door via the Altro Smart smartphone app   Auto Lock – Altro Smart will ...

    • Altro Smart Lock Installation

      Important points: You should check the alignment of the latch, lock cylinder, and inside unit knob rotation in the installation process. These need to be in sync to rotate the knob in a correct manner. The outer unit lock cylinder tailpiece needs to ...

    • What if my phone is dead?

      If your phone is dead, you can still operate your Altro Smart lock 2 ways: You can use the Physical Key provided with Altro Smart Lock to operate the lock. You can use your assigned Passcode for operating the lock. Simply long-press the doorbell ...

    • Altro Smart App Overview

      Altro Smart App is the complementing free application to communicate with Altro Smart lock. As soon as Altro Smart App is downloaded, it guides through the complete setup and guided installation steps to make sure using the App, user gains the full ...